Help & Support: Extras

Still can't find what you're looking for? Contact us.

General

What is the longest WEBSITE TELLY I can make?

We confidently supply videos up to 180-second durations. Over this length performance on loading the videos may suffer. Our clients are mostly businesses and they usually want to provide targeted messages to their website audiences. They also want to show their WEBSITE TELLY productions quickly and in an uninterrupted manner - they want a quality image getting to your audience fast. We suggest most audiences prefer videos in the 30 to 60-second range. If you need to go longer may we suggest you offer viewers a couple of chaptered videos and let them feel more in control of their viewing experience.

How much space do I have to store projects and assets in?

Watch a video tutorial on managing your videos

Each account type comes with a set storage allocation. Gateway users get 500MB. The PRO accounts for larger users have 2GB of storage. That is HEAPS of room for your photos, and maybe a few audio tracks. If you look in the Account tab area of your WEBSITE TELLY account you'll see your account type, total space allocation, and the amount you're currently using. In the File Manager area we even show you which type of files are using up your storage. And remember, you can always clear out your old unwanted files in File Manager.

Can I delete incomplete or old videos?

Under the Account tab in your WEBSITE TELLY account, you can select and delete productions. You'll get a prompt message making sure you understand what you're doing and that once deleted there's no going back. If you're cool with that click OK and it's gone!

Can I use my WEBSITE TELLY video as a television commercial or in-store video?

We're afraid the answer to this one is no. WEBSITE TELLY vidoes are designed to be played in an online environment. Websites, emails,   YouTube or Facebook...that's where our Virtual Videos work best.

Is there a User Guide?

We have a User Guide available in PDF form that gives you all the gen. It will run you through the most efficient way of making WEBSITE TELLY videos and you can download it via the big purple button near the top of this page.

Are there any video templates I can use to get started?

Yes!

Watch the template tutorial here

Player Skins

What is a player skin?

A player skin is a branded wrapper this sits around your finished video. It can include your branding / logo and appropriate colour, PLUS up to 6 hyperlink buttons that will connect viewers of your video to emails, web pages, shopping carts, etc. These Branded Player Skins are a great way of getting your audience to act while you have their attention. Contact support@websitetelly.com to get a Branded Player Skin briefing sheet for your own personal skin.

How many hyperlink buttons can I have?

You can have up to six buttons on your Branded Player Skin. These can connect wit web pages, email addresses, Facebook or YouTube pages, shopping carts, documen downloads, login pages..pretty much anywhere that is on the web! 

Can I have more than one Branded Player Skin?

Yes, you can ave as many BPS's as you want. Some Clients have multiple skins so they can push their videos out to different audiences under diferent brands and offering different connections through the unique links on each skin. You will need to output a unique copy of each video to use in each skin, but you can change the skin applied around a video instantly in the My Completed Virtual Videos area of the File Manager in your WEBSITE TELLY account.

Watch the video tutorial

Where on the player skin will my branding appear?

Your branding will be placed in the bottom panel that sits underneath your video. See some examples here.

You can also contact support@websitetelly.com to ask for your Branded Player Skin briefing sheet which shows where your logo and buttons will appear.